Frequently Asked Questions
Everything you need to know about our luxury Parisian bags and accessories.
Where are Rue de Verneuil products manufactured?
All our bags and accessories are proudly designed and handcrafted in our Parisian workshop, ensuring the highest standards of French craftsmanship and quality.
What is your international shipping policy?
We offer worldwide shipping via premium carriers. Delivery times typically range from 3 to 5 business days for Europe and 5 to 7 business days for the rest of the world.
How should I care for my canvas bag?
To maintain the longevity of your bag, we recommend spot cleaning with a soft, damp cloth and mild soap. Avoid machine washing or complete immersion in water to preserve the fabric's integrity.
What is your return and exchange policy?
We accept returns and exchanges within 14 days of receipt, provided the items are in their original condition and packaging with all tags attached.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure checkout experience.
Can I track my order once it has been shipped?
Yes, once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress in real-time.