Returns & Exchanges

At Rue de Verneuil, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, you may return or exchange eligible items within 14 days of delivery provided they are in their original, unused condition.

Return Process

• 1.
  Initiate Your Return

  Log into our returns portal with your order number and email address to select the items you wish to send back and receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Carefully pack your items in their original Rue de Verneuil packaging, ensuring all tags are attached and the protective dust bag is included to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your parcel and drop it off at any authorized carrier location, or schedule a pickup at your convenience.

• 4.
  Receive Your Refund

  Once our quality control team inspects and approves your return, a refund will be issued to your original payment method within 5 to 7 business days.